Learning happens in the minds and souls, not in the databases of multiple-choice tests.
Ken Robinson

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QUOTE 1: Crisis
A crisis is made by men, who enter into the crisis with their own prejudices, propensities, and predispositions. A crisis is the sum of intuition and blind spots, a blend of facts noted and facts ignored. ― MICHAEL CRICHTON, AUTHOR, BOOK QUOTE FROM THE ANDROMEDA STRAIN
QUOTE 4: Customer feedback
Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group. Clayton M Christensen
QUOTE 12: Conventional operation
In the long run, though, the greatest IT risk facing most companies is more prosaic than a catastrophe. It is, simply, overspending. IT may be a commodity, and its costs may fall rapidly enough to ensure that any new capabilities are quickly shared, but the very fact that it is entwined with so many business…

QUOTE 6: Scarcity
What makes a resource truly strategic – what gives it the capacity to be the basis for a sustained competitive advantage – is not ubiquity but scarcity. Nicholas Carr
QUOTE 2: Purpose
A noble purpose inspires sacrifice, stimulates innovation and encourages perseverance. – Gary Hamel
QUOTE 3: Faith
To trust God in the light is nothing, but to trust him in the dark, that is faith. Charles Spurgeon