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QUOTE 4: Customer feedback
Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group. Clayton M Christensen
QUOTE 1: Crisis
A crisis is made by men, who enter into the crisis with their own prejudices, propensities, and predispositions. A crisis is the sum of intuition and blind spots, a blend of facts noted and facts ignored. ― MICHAEL CRICHTON, AUTHOR, BOOK QUOTE FROM THE ANDROMEDA STRAIN
QUOTE 9: Leadership
It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership. Nelson Mandela
QUOTE 13: Change and uncertainty
Strategy in conditions of uncertainty, complexity and change has a very different look to it. On the one hand, strategy must lay out the vision and incentives that determine the evolutionary direction in the enterprise – a complex adaptive system. On the other hand, it must allow for constant learning and updating of models and…
QUOTE 12: Conventional operation
In the long run, though, the greatest IT risk facing most companies is more prosaic than a catastrophe. It is, simply, overspending. IT may be a commodity, and its costs may fall rapidly enough to ensure that any new capabilities are quickly shared, but the very fact that it is entwined with so many business…
Quote 14: The General Theory of Employment, Interest and Money
The ideas of economists and political philosophers, both when they are right and when they are wrong, are more powerful than is commonly understood. Indeed the world is ruled by little else. Practical men, who believe themselves to be quite exempt from any intellectual influences, are usually the slaves of some defunct economist. Madmen in…