What makes a resource truly strategic – what gives it the capacity to be the basis for a sustained competitive advantage – is not ubiquity but scarcity.
Nicholas Carr

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QUOTE 12: Conventional operation
In the long run, though, the greatest IT risk facing most companies is more prosaic than a catastrophe. It is, simply, overspending. IT may be a commodity, and its costs may fall rapidly enough to ensure that any new capabilities are quickly shared, but the very fact that it is entwined with so many business…

Quote 14: The General Theory of Employment, Interest and Money
The ideas of economists and political philosophers, both when they are right and when they are wrong, are more powerful than is commonly understood. Indeed the world is ruled by little else. Practical men, who believe themselves to be quite exempt from any intellectual influences, are usually the slaves of some defunct economist. Madmen in…
QUOTE 9: Leadership
It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership. Nelson Mandela
QUOTE 8: Integrity
Hold yourself responsible for a higher standard than anybody expects of you. Never excuse yourself. Henry Ward Beecher
QUOTE 4: Customer feedback
Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group. Clayton M Christensen

QUOTE 10: Collaborative support
Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. Peter Drucker