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QUOTE 4: Customer feedback
Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group. Clayton M Christensen
QUOTE 6: Scarcity
What makes a resource truly strategic – what gives it the capacity to be the basis for a sustained competitive advantage – is not ubiquity but scarcity. Nicholas Carr
QUOTE 8: Integrity
Hold yourself responsible for a higher standard than anybody expects of you. Never excuse yourself. Henry Ward Beecher
QUOTE 5: Learning versus Testing
Learning happens in the minds and souls, not in the databases of multiple-choice tests. Ken Robinson
QUOTE 9: Leadership
It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership. Nelson Mandela
QUOTE 13: Change and uncertainty
Strategy in conditions of uncertainty, complexity and change has a very different look to it. On the one hand, strategy must lay out the vision and incentives that determine the evolutionary direction in the enterprise – a complex adaptive system. On the other hand, it must allow for constant learning and updating of models and…