A crisis is made by men, who enter into the crisis with their own prejudices, propensities, and predispositions. A crisis is the sum of intuition and blind spots, a blend of facts noted and facts ignored.
― MICHAEL CRICHTON, AUTHOR, BOOK QUOTE FROM THE ANDROMEDA STRAIN
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QUOTE 6: Scarcity
What makes a resource truly strategic – what gives it the capacity to be the basis for a sustained competitive advantage – is not ubiquity but scarcity. Nicholas Carr
QUOTE 12: Conventional operation
In the long run, though, the greatest IT risk facing most companies is more prosaic than a catastrophe. It is, simply, overspending. IT may be a commodity, and its costs may fall rapidly enough to ensure that any new capabilities are quickly shared, but the very fact that it is entwined with so many business…
QUOTE 8: Integrity
Hold yourself responsible for a higher standard than anybody expects of you. Never excuse yourself. Henry Ward Beecher
QUOTE 4: Customer feedback
Watching how customers actually use a product provides much more reliable information than can be gleaned from a verbal interview or a focus group. Clayton M Christensen

QUOTE 13: Change and uncertainty
Strategy in conditions of uncertainty, complexity and change has a very different look to it. On the one hand, strategy must lay out the vision and incentives that determine the evolutionary direction in the enterprise – a complex adaptive system. On the other hand, it must allow for constant learning and updating of models and…
QUOTE 3: Faith
To trust God in the light is nothing, but to trust him in the dark, that is faith. Charles Spurgeon